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CLIENT SERVICE APPROACH

A strong commitment to personal service sets Sayers Partners apart.  With the client's success in mind, we gather a team of professionals with strong technical capabilities and proactive perspectives to provide innovative solutions.  Superior client service is our primary objective and operating guideline, within the confines of law and professional standards.  We seek to provide this service by making available to each client's the full extent of our professional capabilities, in order to meet their varying needs, in a timely manner.

Through external training we seek to stay abreast of current topics and industry issues relevant to our clients.  As much of our client base comprises small enterprises, we consider these activities to be more than adequate to keep informed overall.  However, where relevant, and so in seeking to provide excellent professional service to each client, we approach each engagement, large or small, with the following objectives:

 

  • Where the client is new to the firm, attain knowledge of that client and their industry, in order to evaluate the event and conditions affecting it and its financial position and progress; 

 

  • Assess the strengths and weaknesses of the client's internal accounting and administrative controls, its accounting and administrative information systems and its other features, in order to effectively advise the client and fulfil the engagement objectives;

 

  • Identify and communicate situations and potential actions that appear to be opportunities for improving the client's operations and conditions;

 

  • Be alert to areas of personal assistance to the owner-manager of client firms, so that our services may be of maximum benefit to the client.

 

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